Shipping & Returns

Monsam Shipping & Returns

Shipping Information

All Monsam portable sinks and cabinet products are carefully packed and secured on pallet. Our tailored packaging ensures the safety of the unit during shipping.

Standard lead time for all our products is approximately 2-3 weeks plus transit time. Rush shipping is available if units are needed sooner for an additional cost. Call us at 1-800-513-8562 or email sales@portablesink.com if you need your order expedited OR if any of the following apply.

  • You are ordering a unit that needs to be shipped to a residential address
  • You are including two (2) or more units in one order
  • You need you unit to arrive within two or three business days
  • Your shipping address is located in Canada or anywhere else outside the U.S.
  • Your shipping address in located in HI, AK, Puerto Rico or U. S. Virgin Islands

ALL CUSTOMERS, PLEASE NOTE:

  • Please DO NOT discard the shipping box or packing materials until you have setup and used your unit for seven or more days after delivery.
  • Payment must be in U.S. dollars only. Orders will not be shipped until full payment or government purchase order is received. Financing options are available.
  • Truck freight charges apply. Shipping defaults to a preset amount in your online shopping cart, although actual freight charges may be different. You will be notified of freight cost before your unit is shipped.
  • The shipping company will contact you before attempting to deliver your product(s).
  • If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for any additional handling and shipping fees that might occur.

Return Policy for Standard Units

We are proud of our products and strive to deliver the highest quality products and best service to our customers. If for any reason you would like to return your standard unit (does not include custom units or clearance units), you may reach out to customerservice@portablesink.com to request a return authorization within seven (7) days of the delivery date. To be eligible for a return:

  • a receipt or other proof of purchase must be provided.
  • the item must be unused, unworn, and in the same condition as received.
  • the item must be packed and shipped in its original packaging on a pallet.

Refunds for returns without prior authorization will not be processed.

  • Please DO NOT discard the shipping box or packing materials until you have setup and used your unit for seven or more days after delivery.
  • If the packaging has been opened, then a full view picture of all four (4) sides of the product need to be provided so we can assess its condition and return eligibility.
  • Returns of standard units are subject to a non-refundable return shipping charge and a 25% restocking fee. This fee will be deducted from your refund amount.
  • Returned units will not be accepted without previous authorization, within seven (7) days from the delivery date.
  • For portable sink returns, the unit must be placed in its original packaging, since our portable sinks require specific packaging designs to ensure their safety during shipping. Item(s) must be:
    • in brand-new condition
    • unused, no parts missing
    • packed in original packaging on a pallet

Return Policy for Custom Designed Units

CUSTOM ORDER ARE FINAL SALE. Custom units are built to the customers specifications. They cannot be returned and they are not eligible for a refund. They are covered by the standard one-year limited warranty

Other Non-returnable Items:

The following items cannot be returned or exchanged, are non-refundable:

  • Clearance items
  • Custom units
  • Items with obvious signs of use

Order Cancellation Policy

Orders must be cancelled within twenty-four (24) hours of receipt of order confirmation from Monsam Enterprises to be eligible for a full refund. All cancellation requests must be submitted in writing and emailed to customerservice@portablesink.com, and must be confirmed by a Monsam Representative.

General Delivery Information

INSPECT YOUR DELIVERY:

  • Your sink order will be packed securely and strapped to a pallet (skid). Some models will also have plastic wrap and bubble wrap around the cardboard packaging. 
  • If your sink order does not arrive at your location with cardboard packaging, please call us immediately at 800-513-8562.
  • If the shipment’s packaging arrives with significant damages, please notate this on your delivery receipt. 
  • It is your responsibility to inspect your delivery. You must check for damage and you must check that you are receiving the exact item you ordered.
  • When you sign the Delivery Receipt, a legal document, you are accepting the delivery in good condition and you have received what you ordered.
  • DO NOT ASSUME – CHECK YOUR DELIVERY
  • If it is damaged, refuse it. If you accept it, it’s yours!

General Product Information

Monsam Enterprises reserves the right to discontinue products at any time or to change specifications and/or design without notice.

Monsam Enterprises shall not be responsible for small variations between photos and the actual product:

  • The actual product may vary slightly, without notice, from the product shown in images.
  • The actual product colors, may vary slightly from the colors shown on the customer’s computer monitor and/or on printed representations, or what appears online.